Contact

Get in touch

Choose the channel that matches your enquiry. All addresses are monitored on business days; expected response times are set out below.

Channels

Each of the addresses below reaches a distinct queue so your message is routed without any manual triage on your side. If you are unsure where to write, support@euriklis.com is always a safe default.

GeneralSupport and everyday questionsAccount issues, billing, quota resets, API-key rotation, and anything else that does not fit the categories below.support@euriklis.com

SalesEnterprise plans and custom applicationsVolume pricing, dedicated GPU capacity, custom SLA, and bespoke applications built on top of the compute API.sales@euriklis.com

TechnicalAPI design and integrationsQuestions about the DAG schema, MCP integration, operation semantics, or feedback on the reference documentation.support@euriklis.com

Partnerships & pressPartnerships, press, and public relationsMedia enquiries, joint publications, research collaborations, and other engagements involving the company directly.director@euriklis.com

Response times

Free and Researcher plans receive a response within two business days. Pro plans within one business day. Enterprise plans through a dedicated channel agreed in the contract, typically the same business day.

Outside standard European business hours (Monday–Friday, 09:00 – 18:00 EET / EEST) messages are read on the next business day. Security-critical reports (please label the subject with SECURITY) are routed to a pager and answered immediately.

Company details

Legal name	Euriklis LTD
Managing Director	Velislav Karastoychev
Registered address	Asenovgrad, Kniaz Boris I 8V, ap. 44, Bulgaria
Phone	+359 893 50 13 44
General email	support@euriklis.com
Director email	director@euriklis.com
Website	https://euriklis.com

Reporting a vulnerability

If you believe you have found a security issue, please write to security@euriklis.com with a description of the finding and steps to reproduce. Reports are acknowledged within one business day. We ask that you refrain from public disclosure until we have had a reasonable opportunity to investigate and issue a fix.